Account
Executive
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Description: |
The
Account Executive is the external facing point of contact for Kastle
clients. The Account Executive is
responsible for providing thorough and professional services that consistently
exceed the customers' expectations.
Specific job responsibilities include:
client contact, system design and troubleshooting, client interaction
through routine on-site visits and calls, analysis of system functionality,
evaluation of client needs and development of recommendations, coordination of
system installations, presentation of client briefings, and the generation and
interpretation of reports. However,
their responsibilities don’t end there, as they are the customer’s advocate
within Kastle and are responsible for ensuring that all aspects of our service
are completed.
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Responsibilities: |
1. Client Contact:
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If
applicable, may function as the coordinator for National Accounts (creating a
virtual team). Ensures timely responses
to drive customer satisfaction, regardless of what Kastle department is
involved.
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Develops
and maintains an excellent rapport through constant face-to-face communication.
‑ Invites client to tour Kastle's facilities at regularly scheduled intervals.
‑ Contacts client via telephone and by
visiting their offices on a regular basis.
‑ Solicits feedback regarding the
operational effectiveness of services and the system.
2. System Design
‑ Initiates and conducts security system
consultations as needed.
‑ Coordinates with the appropriate Kastle
department to ensure that system installations are completed to the client’s
satisfaction.
‑ Conducts instructional briefings and
provides system documentation.
3. Troubleshooting
‑ Provides thorough assistance in response to
client problems or questions.
‑ Communicates with in‑house personnel to
resolve problems.
‑ Develops and implements permanent solutions.
‑ Recommends corrective actions.
‑ Provides a complete response to the client
regarding problem resolution.
‑ Generates and analyzes security reports for
the client.
4.
Administrative
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Completes and distributes weekly reports for both
internal and external customers.
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Maintains database that serves as the Customer
Relationship Management tool.
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Handles special projects and duties as assigned.
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Qualifications: |
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BA/BS Degree required.
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Two to three years experience in a position
focusing on building and maintaining productive client partnerships.
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Excellent writing and verbal skills.
‑ Clear speaking
voice and excellent telephone manner.
‑ Excellent
organizational skills.
‑ Desire to
provide excellent customer assistance and demonstrate initiative.
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Ability to interface and communicate with clients
and co‑workers in a clear and professional manner.
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Proficiency in Microsoft Office.
Good typing skills and capable of operating a standard computer terminal
and keyboard.
‑ Available to
work long hours as needed to complete required responsibilities.
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Ability to work well under pressure.
‑ Neat,
professional appearance.
‑ Must possess a
valid driver's license, satisfactory driving record, and a car. It will be an ongoing requirement of the
position that a valid driver’s license be maintained, that their driving record
satisfy Kastle standards (see handbook), and that required insurance, as
determined by Kastle, be maintained at all times.
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No history of criminal convictions. Must pass a pre-employment drug screening and
must be at least 18 years of age to apply.
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Must be a
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Travel may
be required.
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How
to Apply: |
Email cover letter with salary
requirements and resume to cmayberry@kastle.com.